On the register

What you see	What it means	What to do
Offline	No internet. Cash and house account still work; sales are saved.	Check the router. Sales send themselves when it's back; Shift → Send now.
"N to send" doesn't go down	Sales are waiting to reach the server.	Check the connection; Send now. Never clear the browser's data on that device.
Refused (red)	The server rejected a saved sale.	Manager: Transactions → check the sale; contact support if unsure.
Card button greyed out	Offline, or no card reader assigned to this register.	Back office → Payments → Card readers → assign one.
Cashier can't sign in	Wrong PIN 5 times (wait a few minutes), no PIN, inactive, or offline.	Staff & roles → set a new PIN or switch Active on.
Item not found when scanned	The barcode isn't in the catalog.	Add this barcode → We already sell it / It's a new item.
Beer won't ring up	Outside restricted-sales hours, or the ID check was refused.	Check Administration → Restricted sales.
Receipts don't print	Printer, paper, cable, or this register's print setting.	Shift → Devices → Printer setup; for the Windows way, the receipt printer must be the Windows default and the register opened from its desktop icon.
Drawer doesn't open	Drawer cable, or drawer-kick not ticked.	Printer setup → Cash drawer plugged into this printer; Devices → test.
Print window keeps appearing	This register prints through the browser's window.	Printer setup → choose COM port, USB or the Windows printer way.

In the back office

What you see	What it means	What to do
"Card payments without a sale"	A card was charged but the register crashed before saving the sale.	Check with the store; then Void it so the customer isn't charged twice.
"Price check" on a sale	The register's price differed from the server's (e.g. a price changed mid-sale).	Look at it in Transactions; usually nothing to do.
Drawer short at close	Counted less than expected.	Check Recent sales, Paid outs and No sales for the shift; set an Alert.
A menu page is missing	Your plan, kind of business or role doesn't include it.	Owner: Your business, or Staff & roles; or contact us to change plan.
"Account paused"	An invoice is unpaid, or the trial ended without a payment method.	The owner signs in → Billing → pay or add a card or bank account.
Import shows errors	Some rows couldn't be saved.	Read the line numbers, fix those rows and upload again — saved rows are matched, not duplicated.
Can't add a barcode	The barcode belongs to another item, or the check digit is wrong.	The screen names the item that has it; re-scan or re-type.
Two-step code rejected	The phone's clock is wrong, or the code expired.	Set the phone's time to automatic; use a recovery code.

Still stuck?

Ask the Helper (Help in the back office, Shift → Help on the register), or email support@leisurenexus.com with the store, what happened and a receipt number. See Getting help and support.