Getting help and support
Use the built-in Helper in the back office and on the register, find the right guide, and contact LeisureNexus support.
The Helper — answers inside the app
The Helper answers "how do I…" questions any time, from the same knowledge as these guides, plus the questions people ask most in their own words.
| Where | How to open it | What you get |
|---|---|---|
| Back office | Help in the top bar | A panel on the right that stays open while you move between pages. Help for this page lists questions about the page you are on. Answers link to the right page; Related offers nearby topics; New chat starts over. |
| Register | Shift → Help | Big buttons, and common answers in Spanish when the register is set to Spanish. Works offline too. |
Tap the thumbs up or down under an answer to tell us whether it helped. Questions it couldn't answer are reviewed so we can add them.
Tip: The Helper can't see your sales, stock or customers, and it never changes anything. It tells you where to go and what to press.
Guides on this website
- By business type — the setup playbook for your kind of business.
- Register screens and buttons and Back office menu map — every screen and button.
- Troubleshooting — what a message means and what to do.
Contact support
Email support@leisurenexus.com or send us a message. Tell us:
- Your business name and the store.
- What you were doing, what you expected and what happened — a photo of the screen helps.
- The receipt number (for example 001-01-000123) if it's about a sale.
If support needs to look at your account, you'll be asked to allow access for a set time — see Sign-in and account security.
Planned work and notices
Planned maintenance and important notices appear as a banner at the top of the back office.
Still stuck? Email support@leisurenexus.com or send us a message — we're happy to help.