Getting help and support

Use the built-in Helper in the back office and on the register, find the right guide, and contact LeisureNexus support.

4 min read Updated Oct 17, 2026

The Helper — answers inside the app

The Helper answers "how do I…" questions any time, from the same knowledge as these guides, plus the questions people ask most in their own words.

WhereHow to open itWhat you get
Back officeHelp in the top barA panel on the right that stays open while you move between pages. Help for this page lists questions about the page you are on. Answers link to the right page; Related offers nearby topics; New chat starts over.
RegisterShift → HelpBig buttons, and common answers in Spanish when the register is set to Spanish. Works offline too.

Tap the thumbs up or down under an answer to tell us whether it helped. Questions it couldn't answer are reviewed so we can add them.

Tip: The Helper can't see your sales, stock or customers, and it never changes anything. It tells you where to go and what to press.

Guides on this website

Contact support

Email support@leisurenexus.com or send us a message. Tell us:

  1. Your business name and the store.
  2. What you were doing, what you expected and what happened — a photo of the screen helps.
  3. The receipt number (for example 001-01-000123) if it's about a sale.

If support needs to look at your account, you'll be asked to allow access for a set time — see Sign-in and account security.

Planned work and notices

Planned maintenance and important notices appear as a banner at the top of the back office.

Still stuck? Email support@leisurenexus.com or send us a message — we're happy to help.