Playbook: convenience store
Set up a scan-first c-store: departments with age checks and EBT, tobacco and alcohol hours, lottery, cash discount, scan-data rebates and shift control.
What you get
Choosing Retail switches on the convenience-store tools: scan-first register, lottery, EBT SNAP and cash back. On POS + ERP you also get inventory, DSD receiving, smart reorder and scan-data rebates.
Recommended plan
POS for one store that only needs the register, or POS + ERP if you want stock, purchasing, rebates and books. Add Fuel & pumps if you sell fuel — then follow the gas station playbook too.
Step-by-step setup
- Administration → Your business → What do you sell? Retail. ERP profile: Small business.
- Administration → Stores: hours, time zone and a receipt footer ("Returns within 30 days with receipt").
- Administration → Sales tax: state, county and city rates; tax groups such as General, Groceries, Prepared food; tick the rates per store.
- Catalog → Departments: Grocery, Beverages, Beer, Wine, Tobacco, Vape, Candy, Snacks, Hot food, Lottery, General merchandise. On each set:
- Tax group (Groceries for SNAP-type food where your state exempts it).
- Minimum age 21 on Beer, Wine, Tobacco and Vape.
- EBT / SNAP eligible on Grocery, Beverages (non-alcoholic), Snacks and Candy.
- Catalog → Items → Import your item file. On tobacco items turn Allow promotions off where the law limits discounts.
- Add case barcodes on items you sell by the carton (for example 10 packs for $89.90) so a scanned carton rings the pack price.
- Catalog → Quick keys: a "Hot food" page (hot dog, taquito, pizza slice) and department keys such as "Grocery $" for open amounts.
- Administration → Restricted sales: beer and wine hours per day, for example Sunday from 10:00 am.
- Point of sale → Lottery → Set up lottery keys, add your games, receive and activate packs. See Lottery.
- Payments → Cash discount if you run dual pricing (card price up to 4% higher, shown as "Non-cash adjustment").
- Staff & roles: cashiers with PINs; a Shift lead role for opening and closing.
- Pair registers, run Printer setup, add card readers, then ring a $1 card sale and refund it.
Daily routine
| When | What | Where |
|---|---|---|
| Opening | Clock in, open the shift with the float (e.g. $100) | Register → Time clock, Open shift |
| During the day | Safe drop when the drawer passes your limit | Shift → Safe drop |
| Shift change | Lottery count, lock and hand over | Shift → Lottery count, Lock register |
| Deliveries | Check in DSD drivers (Frito-Lay, Coca-Cola) | Purchasing → Deliveries → Receive a DSD delivery |
| Closing | Blind close and Z report | Shift → Close shift |
| Next morning | Over/short, voids, refunds | Transactions → Shifts (X/Z) and over/short |
Protect your margin
- Overview → Alerts: voids over $20, refunds over $50, drawer short by $10, 5+ No sales in a shift.
- Workforce → Performance: voids, refunds and no-receipt refunds per cashier.
- Purchasing → Smart reorder orders by sales speed so you don't run out of top sellers.
- Purchasing → Rebates: scan-data programs (e.g. $0.25 a pack), weekly claim and payment.
- Inventory → Reports → Shrink and waste shows what is walking out.
Related guides
POS register · Restricted sales and tax · Lottery · Purchasing · Payments
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